Use an @mention to call attention to a teammate in a quote, order, or project message, or in a project Sticky Note when the mention control is available. A mention adds a message to the conversation; it does not complete a formal quote, project, or order action.
There are 2 way to use @Mentions on Surefront:
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Chat — Open a quote or order and choose its chat tab. Type @ and select a person from the available suggestions, then enter and send your message. In message flows that offer email-recipient selection, choose the participants who should receive an email. Mentioning someone alone does not guarantee an email notification. Email delivery may be limited by a five-minute cooldown per recipient for the same quote, order, project, or Sticky Note.
2. Sticky Notes — Open a project and select the item you want to discuss. Add a Sticky Note where you want to draw attention, mention a person from the available suggestions, enter your message, and send it. If the flow offers email-recipient selection, choose the participants to notify; an @mention by itself does not guarantee email delivery.
Use mentions to keep an update with the relevant quote, order, or project item.
