Help Center

Table of Contents: Surefront Help Articles

Start Here & Account

Adding a New User & Assigning Access

Billing

Company Information

Creating and Maintaining a Company Profile

Creating Departments and Categories

Customize Customer Information

Departments & Categories

Editing Personal/Profile Info

Exporting Custom PDF Line Sheets

Exporting Custom PDF Tech Packs

Exporting Custom Sheets

Exporting Default PDF Line Sheets

Exporting Default PDF Tech Packs

Getting Started - Buyer

Glossary of Terms

How do I log in/out?

How to assign a Teammate to a Customer

Icons and Definitions

Introduction for Sellers

Messaging Internal Team Members

Messaging Participants

New User Checklist

Page Views

Password Reset

Table of Contents: Surefront Additions

Terms and Definitions

Catalog & Products

Adding a Supplier to an Item

Bill of Material / Linked Component

Bill of Material Overview

Bill Of Material: Price Calculator

Bill of Material: Saving Parent Items and Components Back to the Catalog

Bulk Upload Product Data and Media

Catalog Management

Catalog Management

Catalog Table of Contents

Deleting Products from the Catalog

Getting Started - Brands/Suppliers

How to add a Customer or a Supplier

How to add products to the Catalog

How to Duplicate Products in the Product Catalog

How to tag a product

Image Comments

Inventory

Managing Products in your Catalog

Supplier Signup

Using Filters in Catalog

Showcases, Programs & Projects

Adding Products to a Project

Creating a Program

Creating a Project from Catalog

Editing Product Details in Projects

How to Create a Showcase from the Catalog

Receiving a Showcase From Your Supplier

Requested Updates Folder (Send to Sales)

Save Back to Catalog (Product Details Page)

Table of Contents: Projects

Quotes & Orders

Add a PO#, Customer, and Customer PO# to an Order

Adding Special Notes to an Order from your Supplier

Analytics Feature in Projects, Quotes & Orders

Bid Calculator

Bill of Material: Parent Items & Components in Projects, Quotes, and Orders

Confirming an Order

Creating a Customer Quote

Creating a Purchase Order from Catalog

Creating a Quote through Catalog

Editing a Confirmed Order

How to export a PDF Quote

How to Save Products to the Catalog from a Quote

Messaging through Orders

Messaging through Quotes

Messaging your Buyer with Sticky Notes in Quotes

Messaging your Supplier with Sticky Notes in a Quote or Order

Order History

Placing an Order from a Quote

Placing an Order from the Quote Received from your Supplier

Receiving a Quote from your Supplier

Sales History

Sales Order from Catalog (Seller Generated PO)

Shipping/ELC Calculator in Quotes and Projects

Table of Contents: Orders

Table of Contents: Quotes

Using Filters in Projects, Quotes & Orders

Workflow, Messaging & Reporting

@ Mentions

Bulk Edit

Bulk Editing Tasks in Workflow

Events Log

Send to PD Notification- Messaging

Sending to Product Development (PD)

Sticky Notes

Supported File Types

Where to send messages

Workflow

Workflow Dashboards

Release Announcements

April 2023 Release Announcement

April Release Announcement

April Release Announcement

December 2023 Release Announcement

December 2023 Release Announcement #2

December Release Announcement

February 2025 Release Announcement

February Release Announcement

Happy New Year & 2023 Recap

Jan 2024 Release Announcement

January 2023 Release Announcement

June 2022 Release Announcement

June 2024 Release Announcement

June Release Announcement

March 2024 Release Announcement

March Surefront Release

May Release Announcement

November 2023 Release Announcement

November 2024 Release Announcement

October 2024 Release Announcement

New & Expanded Help Articles

August 4th 2026 Release Notes

Analytics

Techpacks and Linesheets

Backups & Exports

Customer Connections

Client Onboarding Guide

Preparing an Order

Administration Sections

Navigating the CRM

Supplier Accounts

User Accounts

Tagging Products

Creating Quotes

Confirming an Order

Navigating the PLM

Customer Relationship Management

Sending Out Request for Quotes

Creating Workflows

Creating Projects

The Catalog

Product Lifecycle Management

Showcases

Page Views

Upload Data into Surefront